Terms and Conditions

Brown Dog Training refers to Rachel Brown or anybody working on a paid or voluntary basis on behalf of Rachel Brown. By placing a booking you are deemed to have read, understood and accepted the terms and conditions. Completion of the booking process forms your contract with Brown Dog Training.

 

Group Classes, Workshops and One to One Training

Brown Dog Training only uses kind, positive reinforcement-based methods and uses food, toys and life rewards for good behaviour, and non-reward, redirection, counter conditioning and desensitisation for undesired behaviour. Class numbers are purposely kept small to provide more instructor time and enhance training efficiency, promoting a stress-free learning experience for both dog and handler. Brown Dog Training does not allow the use of any harsh handling or shouting in any class, workshop or individual training session. Any issues involving a person or a dog must be reported immediately.

 

There is a complete ban on any type of choke chain (full or half), prong and spray collars - this also includes slip leads.

Brown Dog Training reserves the right to request any persons to leave the premises or cease the session without refund if they are abusive to any other person or dog, or their own dog, or are felt to pose a nuisance or threat to other dogs or human class members.

Dogs displaying behaviour deemed to be detrimental to that dog’s mental or physical well-being or any others present will be asked to leave. Any monies paid for classes, courses or workshops will not be refunded but may be set against appropriate further behavioural one to one training.

 

Dog owner/handler's are responsible for the behaviour and actions of their dog's while attending training. Dogs that show any type of aggression must not be knowingly booked onto a group training course or workshop, apart from Reactive Rovers. Brown Dog Training reserves the right to excuse dogs that are aggressive in class or on a workshop. Brown Dog Training also reserves the right to excuse dogs that excessively bark during classes or workshops. If a dog is unsuitable for the class or workshop due to aggressive behaviour or excessive barking then there is no refund. Please contact us if you are not sure whether a class is suitable for your dog.

If a dog has any history of aggression (biting, lunging, growling etc) this must be declared to Brown Dog Training in writing by email prior to booking a one to one training session.

 

It is each dog owner/handler's responsibility to ensure that they arrive at the right venue and at the correct time.

 

It is each dog owner/handler's responsibility to ensure the safety of their dog by keeping all vaccinations up to date.

 

All dogs must be kept on leads at all times unless specifically otherwise directed by the trainer.

It is each dog owner/handler's responsibility to ensure their dog is fit and healthy to attend training, is vaccinated and not suffering any infectious disease or condition that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian.

 

Dog owner/handler's must follow instructions at all times, including all safety instructions. No use of class equipment when the trainer is not present. Any injury to a dog is the sole responsibility of the owner.

Dog owner/handler's must respect the personal space of other dogs and ensure that they stand at an appropriate distance from them until the trainer advises the correct social introductions.

 

Dog owner/handler's are expected to clean up after their dogs in and around the training venues and ensure that they come to class suitably prepared with poo bags to clean up any dog waste.

 

Well behaved children are very welcome to classes as they are helpful to the socialising process. However, children must be kept from disturbing the class. Children who are noisy and run around can teach dogs to fear or give chase! Parents must explain to their children how important it is for them to be well behaved, and not get too excited in the presence of their dog or other people’s dogs, and not to go up to other people’s dogs unless directed to do so. Consistently unruly children will be excluded from class. Young people under the age of 16 must be accompanied by an adult and should not be left to bring the dog to classes on their own under any circumstances.

 

Should a bitch come into season, they will not be able to attend classes or workshops. Please contact Brown Dog Training should this occur. Alternative arrangements may be possible but are not guaranteed.

 

If a dog is unable to attend a class or workshop, their owners are more than welcome to attend without their dog to observe.

 

Cars are parked at training venue's at their owner's risk. Brown Dog Training does not accept any responsibility for theft or damage to cars or property whilst at a training session.

Low Enrolment

If a course or workshop has low enrolment, Brown Dog Training will email you at least 2 days prior to start date of your course or workshop, to let you know that there is a possibility the class may be cancelled or postponed.

If a course or workshop is cancelled due to low enrolment, you will be offered a transfer to an alternative class or workshop if there is one available, or offered a full refund.

What to Bring

For all classes, one to one training and behaviour sessions please bring the following for your dog:
For safety:

  • A well-fitting buckle collar – no slip leads or check/choke chains.

  • If your dog wears a harness please make sure it’s well fitted and secure – we do not allow harnesses that tighten when the dogs pulls (e.g. Mikki Anti-Pull harness). Recommended harnesses are Perfect Fit, Mekuti, TTouch, Truelove and Ruffwear.

  • A strong lead with a well-maintained clip - no extending (flexi) leads.

 

Food Rewards:

Please bring plenty of food rewards for your dog. When you are considering what food rewards to bring for your dog, we strongly recommend you choose something of a high value for your dog – some suggestions are hot dog, chicken, cheese, cut into pea-sized pieces, but make sure it is something your dog really wants to work for. Please do not bring kibble or hard treats. Please bring your food rewards in a suitable treat pouch for easy access. 

Poo Bags:
Please bring bags to collect and dispose of your dog’s poo.

Clothing:

Much of our training is outdoors or in unheated halls, so please dress yourselves accordingly and more importantly consider your dog’s comfort - if your dog has a coat in the winter months or a cool coat in the summer months please bring them.

 

Bookings, Payments & Cancellations

Payment is required in full before attendance to a class, workshop or one to one training session. By paying you have acknowledged that you are aware of the terms and conditions. Confirmation of your booking will be made by email.

 

We cannot guarantee a place on a course or workshop, nor can we hold a specific date and time for one to one training, unless prior payment has been made.  

 

Under the Consumer Rights Act you may cancel your purchase within a period of 14 working days beginning the moment you place your order. However, there is no right of cancellation where the class, one to one or workshop begins within this 14-day period. There will be no right to cancel or receive a refund for any service following the 14 days after.

 

Requests to transfer to an alternative course/workshop/one to one training session can only be made up to 14 days prior to the start of the course/workshop/one to one training session. Any requests to change must be made in writing by email. Transfers may be made up to 14 days before the start date and may incur an additional fee. Transfers are subject to availability and Brown Dog Training is not obliged to ensure suitable alternatives are available. No refund will be given if the alternative is refused.

 

Course Content & Material

Brown Dog Training reserves the right to change the content, trainer, timing, dates or venues. Brown Dog Training will try to avoid this as much as possible and this is very rare, but sometimes this is unavoidable, particularly with changes in the weather meaning a postponement of a session, especially if the session is outdoors. If Brown Dog Training are aware in advance that the weather will not be suitable, Brown Dog Training will let you know by email or text, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, Brown Dog Training will let everyone know who has booked in by email or text as soon as possible and at least an hour before the start of your class. The bookings will then be rescheduled to an alternative date. Brown Dog Training will not be liable for any losses or expenses arising from amendments to the course or cancellations.

 

DATA PROTECTION

The information from your will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties. Brown Dog Training may send out an occasional email newsletter. If you do not wish to receive this, please unsubscribe from the newsletter by sending an email to rachel@browndogtraining.co.uk

 

Photo Release

By agreeing to the Terms and Conditions, you give Brown Dog Training permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Brown Dog Training with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials.

 

If you have a particular reason for not wanting your image to be potentially so used, please contact Brown Dog Training before booking.

 

One to One Training

Individual training plans are not productive if they keep stopping and starting with large gaps in between appointments. Clients who feel they cannot commit to a regular training plan should wait until they feel they can commit to regular training sessions before booking.

 

Disclaimer: 

Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised that they should have adequate pet or household insurance cover for liability in the event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover.

 

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