Terms and Conditions

By placing a booking, you are deemed to have read, understood and accepted our terms and conditions. Completion of the booking process and acceptance of our terms and conditions forms your contract with Brown Dog Training. The terms and conditions are in effect as soon as you have booked any service offered by Brown Dog Training.

Group Classes, Events & Workshops 

Brown Dog Training reserves the right to change the content, timing, date, venue or instructor of services.

Inclement weather may result in delivery of a service transferring to Zoom or being cancelled at our discretion. 

If a service is cancelled, we will let everyone know who has booked in by email as soon as we can. We will then transfer the service to Zoom or reschedule it to an alternative date. Brown Dog Training will not be liable for any losses or expenses arising from cancellations or amendments to the services offered.

Family members are always welcome. All children under 16 years must be accompanied by an adult. If attending with children under the age of 8 years please bring an extra adult.

Brown Dog Training holds no responsibility for injury or damage to you, your dog, third parties or property. 
Brown Dog Training hold no responsibility for theft or damage to vehicles or property while at the training premises.



Please note that your booking is only secured once payment in full has been received.


After signing up for a service you will receive a confirmation via email so please ensure we have your correct email address. If you don't receive an email from us, please advise us.


Brown Dog Training has the right to refuse to train individuals or their dogs.


Payment is expected immediately after enrollment for class or workshop provided by Brown Dog Training.

Refund Policy


Class and workshop sizes are limited to ensure quality. Therefore, we must be notified at least 6 working days before the start date if you wish to transfer to another service or require a refund. We regret that we are unable to refund course fees once the service has commenced.

If your dog is unable to attend due to an injury, illness or season, you are welcome to observe the class/workshop/event without your dog. If you or your dog’s handler is unable to attend due to an injury, illness or other commitments we regret we are unable to refund but encourage you to find someone else to handle your dog instead of you.


​All refund requests must be made in writing & emailed to rachel@browndogtraining.co.uk.

Under the Consumer Rights Act you may cancel your purchase within a period of 14 working days beginning the moment you place your booking. However, there is no right of cancellation where the course or workshop begins within this 14 day period.

Low Enrolment Policy
In the event that a service has low enrolment, we reserve the right to cancel it or reschedule it.


If a service is cancelled due to low enrolment, you will be offered an alternative or a full refund. 



Please keep dogs on leads at all times unless otherwise directed by your trainer.
You are responsible for your dog’s behaviour and actions at all times and are required to clean up after your dog should they foul on the premises or in public areas. Participants are expected to come to the class or workshop suitably prepared with poo bags to clean up any dog waste.


If you are attending with children under 18, you are responsible for their behaviour.
Any persons found to be ill-treating dogs anywhere will be required to leave, without refund.

Brown Dog Training does not allow the use of any harsh handling or shouting in any class or workshop. 

Brown Dog Training reserves the right to request any persons to leave the course or workshop without refund if they are abusive to any other person or dog, or their own dog, or are felt to pose a nuisance or threat to other dogs or human class members.

Dogs displaying behaviour deemed to be detrimental to that dog’s mental or physical well-being or the well-being of any other dogs present will be asked to leave. Any monies paid for classes, courses or workshops will not be refunded but may be set against One-To-One training.


Dogs that show any type of aggression or bark excessively must not be knowingly booked onto a course or workshop. Brown Dog Training reserves the right to excuse dogs that are aggressive or bark excessively in class or on a workshop. If a dog is unsuitable for the class or workshop due to aggressive behaviour or excessive barking then monies will not be refunded but be set against One-To-One training. Please contact us before making a booking if you are not sure whether a class or workshop is suitable for your dog.

It is the participant's responsibility to ensure that they arrive at the right venue and at the correct time.


It is the participant's responsibility to ensure their dog is fit and healthy to attend training, is vaccinated or titre tested and is not suffering any infectious disease or condition that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian.


Participants must follow instructions at all times, including all safety instructions. Class equipment must not be used when the trainer is not present. Any injury to a dog is the sole responsibility of the participant.

Participants must respect the personal space of other dogs and ensure that they stand at an appropriate distance from them until the trainer advises the correct social introductions.

Dog Health

Only healthy dogs are allowed to participate in any service that Brown Dog Training offers. The participant must ensure that the dog is free of parasites, disease and fully immune to the diseases commonly vaccinated against. If a dog falls ill during or shortly after the event/service, Brown Dog Training must be informed immediately to discuss further action and to prevent a possible disease from spreading. The participant takes full responsibility for their dog’s health.


Participation in any services offered by Brown Dog Training is at your own risk which means the insurance lies with the participants themselves. The participant is fully reliable for any damages/harm done by either themselves, their dogs or the people that came with them. Brown Dog Training do not take ANY responsibility for ANY damage/harm done to a person/s or item/s (e.g. buildings, cars, dogs, personal belongings etc.). The participant takes full responsibility for their dog/s, even if acting upon instruction of a trainer/s.
You are fully responsible for your own and your dog’s actions. Brown Dog Training cannot be asked to take over any costs for damage or harm done to you or your dog/s.
Brown Dog Training does not take any responsibility in case of injury or death of your dog/s.
Brown Dog Training takes all reasonable precautions within the structure of our services and on our premises to avoid injury resulting from dog bites. However, Brown Dog Training accepts no responsibility for damage or injury resulting from dog bites occurring to clients or their dogs while attending services. The Control of Dogs Act 1986 section 21 - "Liability of owner for damage by Dog" applies within our classes and on our premises (rented from a third party or owned).
All instances of accident or injury must be reported to the dog trainer at the time they occurred.

Data Protection

The information from your enrollment will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties. Brown Dog Training may send out an occasional email newsletter. If you do not wish to receive this, please unsubscribe from the newsletter by sending an email to rachel@browndogtraining.co.uk


Photo Release

By agreeing to the Terms and Conditions, you give Brown Dog Training permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Brown Dog Training with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials. If you do not wish for yourself or your dog to be included in photos or videos please advise us in writing to rachel@browndogtraining.co.uk



Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised that they should have adequate pet or household insurance cover for liability in the event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover.